Extremely happy with my experience. Best place to buy a vehicle. My #1 place to go when buying a new or used vehicle, very professional, they care and work with your needs wants and budget. The used car sales team just go above and beyond for you.

I was happy with the resolution Classic provided me today. They swapped out my battery under good faith and got me back on the road.

My car was in for repairs this week. Douglas was super helpful. He kept me well informed as they diagnosed the issue, ordered parts, and repaired the problem. He was patient with my questions and took the time to answer and explain. I appreciated his willingness to communicate and explain the options.

Great service. A/C fixed as promised. Douglas N was the perfect Service Tech. He is knowledgeable, personable and a very good communicator. Enjoyed working with him. Classic Toyota Service highly recommended.

Pulled into dealership with grinding noise in back left tire. No appointment Friday. We are from out of town. The service brake specialist looked and identified a mud flap bracket that had gone awry. Service fixed it with a zip tie and no charge. Such kindness and concern! Thankful.

We purchased our 2023 RAV4 hybrid limited from Classic in March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer dealership. After 2 failed attempts to fix the problem, we scheduled an appointment with Classic in Tyler. They determined that the power head had to be replaced and ordered a replacement. When it arrived about 3 weeks later, we scheduled an appointment for 2 days later. The replacement didn't go well, but they tried replacing it with one from one of the new vehicles on their lot. This too failed, but they kept at it knowing we had a long drive home. Following our return from lunch, courtesy of their shuttle, we were handed the key fob to our vehicle and asked us to confirm that it was fixed. It works perfectly again and Toyota Connected even extended our trial period for their navigation subscription for our lost time when we didn't have it. Our experiences with Classic Toyota are all positive and we wanted to share such efforts and service with other potential customers. Highly recommended and worth the drive.

This was our easiest buying experience ever. Jacob M was a knowledgeable salesman and Tony got us through the paperwork very quickly. We are very happy with our new to us Lexus.

Kumar and Brent were both awesome! They took really great care of me and got me a great deal! I'm highly satisfied with my Highlander!

Paul Pruhomme was amazing! He was patient, understanding and listened carefully to my needs. He took the time to show me options on the lot without hurrying me into a decision. He is a fine young man who is very knowledgeable. The dealership as a whole, was very kind and friendly. At no time did I feel pushed into any decision. I recommend them!

The Staff at Classic Toyota are so professional and made buying my RAV4 so easy! Brent Hallford and Paul Prudhome were awesome and delivered excellent customer service, along with the entire Staff! I can’t thank you enough and will always tell my friends and family to come see you for their next vehicle!

Highly recommend working with Paul Prudhomme and Bren Hallford on your next used car purchase. I found them to be both professional and courteous. AH

Doug is the man, had my moms vehicle ready to go so that she didn’t have to wait around all day after driving from Arkansas for her new car!

This advice will save anyone a lot of time, frustration, and money: go to Classic Toyota. Ask for Austin Durrett. And drive out of there a winner. My time felt valued, my needs and wants were clearly understood, I was given a great price from the start, and no matter the challenge, they found a way to make sure I was treated with respect, kindness, and patience, while showing absolute professionalism. Most importantly, as a female going into a car dealership by myself, I never once got taken advantage of, but instead was made to feel special, important, and more like part of a team effort to make something so important to me happen within the best possible scenario for the long haul. My vehicle is beautiful and absolutely perfect for me!!!! and Austin knew what I wanted before I even knew what I wanted. He went above and beyond, and they ended up going way out of their way to get everything done in the short time I had and right at the end of the day. Austin, Brent, Jeremy at Classic Toyota have honestly raised the bar in East Texas, already set extremely high to begin with, thanks to previous experiences in years past with Steve and Andrew. So consider me a 100 percent loyal Classic Toyota customer. Thank you!!!!!!!!!

Gracie was wonderful and getting me scheduled and my daughter scheduled for service she is kind and welcoming and very knowledgeable.

Classic Toyota was hands down the very best car buying experience I have ever experienced! Every individual I came in contact with was courteous and knowledgeable. Doug Franklin was my internet salesperson & went way above and beyond to ensure I got the exact car I was looking for. Even after I drove the car off the lot, he still took the time to answer questions and ensure that I was happy with my purchase. I strongly encourage anyone on the market for a vehicle to visit Classic Toyota in Tyler, Texas!

I contacted Classic through the Internet inquiring about a 2022 Toyota Sienna and was quickly put in contact with Nate Seelbach. Nate updated me often on the arrivals of new Siennas and took all of my ‘wants’ into account when tracking down the perfect one for me. In this market, I felt like Nate went above and beyond to find me a UNICORN vehicle. You can not find them on any dealership lot anywhere. Once they hit and often before they hit the lot, they are already sold. I am so pleased with my Platinum edition Sienna! I traded in a Tahoe so that I could have more space for my 3 children and I am not disappointed in the slightest. Nate worked hard to get me top dollar for my trade, financing was quick and easy, and they even had someone walk me through all the features of the vehicle before we left the lot. I’ve since been contacted twice to check on if I have any questions or concerns and I just purchased it 2 days ago. Excellent customer service! Go see Nate at Classic, you won’t regret it!

Nate Seelbach was an outstanding salesman at Classic Toyota! He was encouraging and listened to everything I asked for in a truck. We communicated via email as well as text messaging and he was the best! Always professional and. kind, concerned that I get exactly what I wanted. Sara and Cosme were both very sweet and concise as well with showing me the new electronics in the Tacoma and with financing respectively. I was very impressed even with the people who came up to me asking if they could help - Saul was quite the gentleman and informative the first time I came to the dealership. Thanks everyone at Classic Toyota!

The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my luck in finding my Sienna. I submitted an inquiry late Saturday and rather than getting an automated response or a reply from someone who handles off shift emails with limited capacity, Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but 2 HOURS AFTER CLOSING, Woody Woodruff responded with all of the requested information. Then on SUNDAY, his day off, he went in and took pictures for me, provided additional information and started collecting my information so we were postured to seal the deal Monday, when they opened. Monday AM, Doug contacted me and worked all of the requirements, then Cosme Loredo, finance, walked through all of the paperwork details line by line and FedEx’d them to me.  On the day I flew in to pickup Doug was there waiting at the airport  despite flight delays that cut into his personal appointment times. Woody was there to greet me at the dealership and personalized his involvement, and finally Olivia Betancourt was there to go over the details/features of the Sienna before I made the drive home. Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense.  Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t  care that I had no trade, that I had my own financing, that I wasn’t interested in add ons, or that I was from out of town. All they cared about was that I was a Customer that chose to do business with them. 

Bought a 2021 Sienna - Kevin was extremely friendly and knowledgeable - he made it a great buying experience. Cosme an Penny were also great to deal with!

We bought a new 2021 Toyota Camry hybrid yesterday (March 22, 2021). Elder was our Sales Person and he was great to us. He gave us a good deal and we never felt pressured, insulted or dis-respected as happens at dealerships. We always remember the good ones! Thank you Elder for excellent service!

We had the best experience buying our car at Classic Toyota. Our salesman Chris Vigil was so helpful and made the car buying experience so comfortable.

The 2021 Tacoma is the smoothest running that I've ever owned. The deal Classic Toyota made was fantastic, thanks Kevin! I will be back!

Nice experience dealing with Classic Toyota. Doug Franklin great sales person. Also Cosme the credit manager good help. Good customer service over all. Thanks guys.

I bought my new Rav4 hybrid at Classic Toyota in Tyler, TX. Randy, Lisa & Sara were all so great and everyone else. It was a wonderful experience and easy and smooth. They were very patient and nice and explained everything so well. Customers for life. Love my Toyota!

Classic Toyota is an exceptional dealership. They excel in customer service. Beginning with Conner Adams, Sales Consultant, who worked with us to find the perfect vehicle; Blake Chandler, Business Manager, who helped with finance; then Kennedy Roden, Delivery Specialist. Even more amazing was how Brent Hallford, manager, helped with an issue after the car had been purchased. Some dealerships do not care after the sale but Brent Hallford stepped up and resolved the issue, he was awesome. All of the individuals were knowledgeable, professional and genuinely caring. I highly recommend Classic Toyota. They go the extra mile to make sure your experience is awesome!